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Member review of Choice One Communications


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Ad-hoc Choice One Communications Forum

Reviews:
read 17 reviews (3 positive) (9 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


Speed test results
Review by nthdegree See Profile
Posted: 1.2 years ago
member for 3.2 years, 15 visits, last login: 1.1 years ago


Grand Rapids,Kent,MI
Business customer
$240 per month (36 month contract)
about 45 days
"Reliable connection, down time less than a day over two year period."
"Technical support has been an issue, Good response time, lousy on resolution."
"If you don't mind calling 4 or 5 times on the same problem, good service."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    We have the medium-speed option which is sufficient. Although at times, it can lag pretty badly for no apparent reason. Install went fairly smooth with only a couple of glitches which took a couple of days to iron out but service was up and running only a day later than promised.

    Primary issue is and continues to be technical support. Choice One is not only our ISP but provides our phone service as well. For example: it took me 3 months making two phone calls a week to finally get them to properly transmit our company name for caller id. Service for the data portion of the service is better than it was when we first got it so a definite improvement there.

    I wouldn't give you a plug nickel for the marketing staff. Turnover seems to be a big problem. We haven't had a courtesy call or visit in the two years we've had the service.

    If you don't mind being ignored and just need a fairly reliable service, Choice One is not a bad option.

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