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Review by neonrider 
UPDATED: 123 days ago
member for 188 days, 2 visits, last login: 123 days ago
 North,Orangeburg,SC
 Contract price not specified.
 TDS Metrocom
 "You get a land line and a DSL and the cost came down recently! No outsourcing for support!"
 "Line gets cut sometimes and their voice mail system is not the brightest."
 "Needs improvement and more attention to cutomers needs and wants"
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Install Co-ordination:
Connection reliability:
Tech Support:
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Mostly mixed experiences, but I'd like to note the following issues (mixed, both DSL and the phone service):
1. While talking for a long time (20-30 minutes) the line suddenly gets disconnected. Not a battery issue and not an inside wiring issue.
2. Voicemail is not the brightest, because:
a. After listening to your voice message(s) it says "This was your last message" (funeral music is not playing indeed); I suggested (many times and years ago and now also) to TDS to change the wording to something less "terminal".
b) The user options and voice mail options take something like 5 sec. to be described by recorded voice, but once it starts, the options are shot at you at the speed of a machine gun; Although you can read them in a TDS phonebook.
c) There is no option for the voice mail to pick up after an X number of rings. You have to call the customer service (and sometimes be transferred from a rep to a rep to a rep and to another rep) to achieve that and sometimes it takes a long time for them to understand what you need done to your voice mail setting. All you want to do is for the voice mail to activate itself after 5 or 4 or 3 rings and not immediately. Their default seems (unfortunately) be "immediately". So when someone calls you you hear the voicemail instead of the caller... They have changed voicemail pick up after 5 rings now. Technician tested it yesterday, he said it works now after 5 rings (I hear 4 rings, the caller hears 5 rings). OK! Yet this morning all calls went into voicemail after no ring or just 1 ring. Called support, they told me it needs time to get P-R-O-C-E-S-S-E-D. Okay, let's give it some time. What a backwards system. Why can't I change the number of rings options myself?
d) There is no option to eliminate (delete) message and/or your name from the voicemail. All you can do is to change it. You can ask them to disable your voice mail though and save yourself some money.
I'd say a very user-UNfriendly and even failing voicemail system and can be very annoying and slow and inconvenient to make any change. A very backwards system that I would NOT recommend.
TDS! Consider dumping the current voicemail "machine" and get a better one.
3. After an "old" modem died, they sent me a new one "Actiontec" which is more round-looking and then they started charging me every month for it without my consent. One month they even double-charged me for the modem. Once I called them and notified also that I saw some lower priced plans now available they signed me up with new plan and that saved me about $12 a month.
4. Sometimes (every few days) the internet connection becomes "stale" (down). I have to powercycle everything to get back online. Not a huge problem though.
5. Faster than 3G speeds are unavailable, not even if you pay more.
6. Don't shut your modem down every night, - that will kill your modem sooner.
7. Is there a firewall in the modem? Seems not.
8. TDS! DUMP YOUR VOICEMAIL SYSTEM PROVIDER N-O-W!!!
9. NEW! July 2009. Just noticed this month that TDS has increased the modem "rental" (never knew I was renting the modem until they started charging me this fee!) charge from $2.95 to $3.95 a month without any prior notification. Soooooo TDS! They never let me know before they raise their charges.
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