Review by bftcpa 
Posted: 361 days ago
member for 361 days, 27 visits, last login: 37 days ago
 Knoxville,Knox,TN
 $125 per month
 about 14 days
 TDS Metrocom
 "Super-fast, great digital and HD TV, Fiber to the home. Cheaper than Charter."
 "Must use cable box to record, so Tivo is a challenge (but they offer DVR's)"
 "$125 above includes 4 boxes, 25/10mbps service, and about 200 channels of TV"
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I have been a Charter user for about five years, and am returning my cable boxes to them today. I installed TDS PON (fiber to the home/FIOS) service last Thursday, and used it extensively this weekend. Was very happy with it, and am very impressed thus far. I went from two cable boxes +HDTV and 10/1 Mbps internet service for $165/mo (including taxes) to four digital boxes (two with HD) and 25/10 internet service for $125 a month (including taxes. fees. etc). I have "naked" internet/TV service through them (e.g. I do not have a landline phone, and use VOIP for my home phone).
Thus far, the TDS service is superior by orders of magnitude to the service I got from Charter. As of today, they do not have (or I can't find) on-demand video, but the lack of this service is not a deal breaker for me. While I had to wait a couple of weeks for a setup appointment, they sent out three people to my home for the install, and even cleaned up the existing wiring on the side of my home so it looks much cleaner. I did have some issues converting to the new service. HD didn't work at first, and took a one hour tech support call to fix. I also had to reprogram some of the remote controls and reconnect some of the cables to my home theater, but since I'm the only one that understands how that's all hooked up at my house, I'm not really shocked/upset by that.
The biggest issue is going to be getting my personally owned PC-based DVR up and going. I'm going to look into an IR Blaster, but this seems to be the biggest downside to the service thus far. Perhaps I need to just buy a better TV card for my PC..... or give TDS $10/mo for their DVR service.
I had huge issues with Charter. Heavy rain caused problems with my cable internet signal, and I had lots of problems with signal issues, which caused me to have to have the Charter service people out frequently, and they missed a lot of appointments, causing me to be unnecessarily tethered to my home so I can get my internet working well. I tried and tried to make things work, but after replacing my cable modem a couple of times and intermittent sub-standard performance, I finally made the change to fiber, and I'm pretty happy, and am saving money.
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