 Review by quetwo 
Posted: 1.5 years ago
member for 4.2 years, 1402 visits, last login: a few hours ago
 Lansing,Ingham,MI
 $30 per month (24 month contract)
 about 30 days
 TDS Metrocom
 "Local Company, Local Techs, Local Cust. Support"
 "A bit slow..."
 "It has always been a pleasure to work with these folks"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Bought an old house in the heart of Lansing, and did my research -- 3 (viable) ISPs could serve me at my new location : at&t, TDS and Comcast. While speed was something I was looking for, more important was a static IP address. TDS was the only company that could offer a static IP and no restrictions on incoming ports (I do lots of consulting work, and I need people to be able to connect to my PC for demos).
Ordering the phone line and DSL circuit was pretty easy; a single phone call the their 1-800 number is all it took, and I was done in about 15 minutes. I called a full month ahead of time, so I was able to choose the date that it would go live (my closing date on the house).
Day after the closing, a TDS guy showed up at the house, did his work at the DMARC, and dropped off the modem. While I had to call into tech support to find out my static IP address and get instructions on how to set it up with their router, it took no more than a half hour to get it up and running.
The speed is good for a DSL circuit at 15,000ft from the CO. It is faster than at&t quoted me over the phone (and cheaper too). Reliability has been rock-solid so far, with 0 disconnects that I am aware of.
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