Review by flygirl 
UPDATED: 120 days ago
member for 1.5 years, 39 visits, last login: 74 days ago
 San Diego,San Diego,CA
 $90 per month
 "Stay away from VOIP"
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(ratings match consensus)
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I have had Earthlink's VOIP for almost 3 years now. Over 2 years of that service was pure hell. As an Earthlink subscriber for 19 years without any problems and excellent customer service, I didn't think twice about subscribing to their VOIP/DSL package. WRONG! BIG MISTAKE! While the Level 3 tech support people tried their best, I continued to have dropped calls for over 2 years. And not just occasional. I couldn't just unload their VOIP according to them, because it was now "bundled" with my DSL. I was forced to get another phone provider with a second line and to order another DSL service from Earthlink as to not have any interruption to my DSL service for 2 weeks. Almost immediately after I had done this and was ready to dump my "bundle", the VOIP stopped dropping my calls. I think the Level 3 support people are excellent, and also the DSL service. They may finally have fixed their VOIP issues, but I would think twice about it.
Followup comments:  
fatmanskinny
Premium
join:2004-01-04
Atlanta, GA | Uhh, EarthLink hasn't been around for 19 years.... ..... | |
| gregben
join:2001-05-31
San Diego, CA
| Earthlink VOIP service I've had Earthlink VOIP service (one "line"/number)
since June 2006 (92130 zip code) and other than a few hiccups here and there it has worked well.
I am not using DSL though. My Earthlink service is provided
through Time Warner (cable). | |
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