Review by rtankersley 
UPDATED: 2.2 years ago
member for 3.1 years, 420 visits, last login: 19 days ago
 Frankfort,Franklin,KY
 $42 per month (12 month contract)
 about 7 days
 BellSouth
CLEC party: BellSouth
 "Customer support, works,"
 "None related to service."
 "Worked great from day 1."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I am a new DSL user. In May of 2005 when I was trying to decide which service type (cable, dsl) and which company I tried contacting the cable folks in Frankfort, and at least three dsl providers for this area. Sales and tech at IgLou spent significant time with me on several telephone calls and email conversations. They gave me good information and treated me with respect even as I asked many basic questions.
I ordered on May 13 (late Friday) and was promised May 20. It was connected May 20. One small glitch was that the afternoon it was provisioned (May 20) Bellsouth had a DSL outage so it was 10 pm before I actually connected.
Since then, I have had to unplug (power off - power on) modem two times. All other times it has worked as promised.
I have the 3.5 Mbps service. I have run test from time to time and usually show 2.5-2.8 speeds.
I bought the modem and had IgLou set it for me. (Zoom X4). I run a Linksys WRT54g with one computer connected by cable, one computer connected by wireless, one Linksys NSLU2. Iglou furnishes one static address, 8 mail boxes. I could run a server but I don't. My needs are straight forward. Internet, mail, and a VPN connection into my corporate network. These all work so I am happy.
I do not know what else to say other than they provide what they say. The customer service is real and live.
It is now Sept 2006. The service works as advertised. There is always a live knowledgeable person on any call (mostly questions.) I have rebooted the modem about once every three months. They had a price drop for new customers but offered that to me. No complaints.
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IgLou Internet Services
