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Comcast's new Xfinity Wireless service isn't all that old, but the company is already being accused of failing to adequately address fraud related to the service. A new class action filed against the company (pdf) accuses the cable giant of not doing enough to prevent scammers from opening wireless customer service accounts in users names--then using customer financial info to ship phones to alternative addresses. The lawsuit also alleges that Comcast has turned a blind eye to this problem as part of an attempt to artificially inflate the company's Xfinity Mobile subscriber numbers.

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The lawsuit was filed by an Illinois Comcast customer by the name of Elizabeth O’Neil, who says she was erroneously billed for several smartphones she never ordered thanks to scammers and Comcast's apathy to the problem.

“In an apparent effort to grow its fledgling mobile business segment, Comcast leveraged the personal account information of its existing cable and internet customers to allow the opening of XFINITY Mobile accounts through its online customer portal,” O’Neil says in the XFINITY Mobile class action lawsuit.

The lawsuit is arguably vague about what mechanism in Comcast's systems is being exploited by these scammers, though the company has been recently dinged for two different instances of website security problems in as many months. Comcast wouldn't comment on the specifics of the lawsuit when I pressed them for comment, but did suggest there was no specific security flaw being exploited.

“We are aware of the lawsuit that was filed in the Northern District of Illinois and we are in the process of investigating the claims," Comcast told DSLReports.com in a statement. "Fraud is an issue across the wireless industry, and there is no indication of a breach of our systems. We are prepared to vigorously defend against this action.

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The DOJ says it was outgunned and outspent during the recent trial over AT&T's $86 billion acquisition of Time Warner. That blockbuster deal was recently approved after a lengthy lawsuit thanks in large part to US District Court Judge Richard Leon, who based his ruling on a comically-narrow reading of the telecom and media markets.

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Numerous ISPs are experiencing significant, widespread broadband service outages today caused by a so-far unconfirmed connectivity issue. Downdetector's pages for AT&T and Comcast make the breadth of the outage very clear, and numerous service and edge companies like Netflix are also reporting some connectivity headaches.

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Sling Orange, the Sling TV channel bundle that features ESPN, Disney, AMC, Comedy Central, and 25 additional networks, is getting $5 more expensive. The move isn't surprising; after all, broadcasters still often dictate programming costs whether we're talking about traditional cable TV or streaming video alternatives.

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AT&T has quietly jacked up the company's arbitrary "administrative fee" on wireless customer bills to $1.99 from 76 cents, BTIG Research analyst Walter Piecyk noticed on Wednesday. With 64.5 million regular monthly customers likely to pay the fee, AT&T's change nets the company an additional $1 billion annually for doing absolutely nothing differently.

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In October of 2015 Verizon launched its new Go90 streaming video service with great fanfare. At the time, Verizon proclaimed that "brilliant coders and engineers and awesome content partners" had helped to build a service the likes of which Millennials wouldn't be able to get enough of.

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Boost Mobile executives aren't buying Sprint and T-Mobile's claims that their looming $23 billion merger will be wonderful for jobs, competition, and American consumers. The two companies spent yesterday testifying before Congress, claiming that reducing the total number of wireless carriers from four to three will somehow increase competition in the space (which historically never happens).

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Consumer Reports has launched a new PR campaign taking direct aim at Comcast's use of sneaky fees to covertly jack up subscriber bills. Like many ISPs and cable companies, Comcast has long made an art form out of falsely advertising a lower rate, then socking consumers with a higher bill thanks to various, misleading below the line fees.

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Just a friendly reminder that nearly a dozen major ISPs now offer private, one-on-one support right here in the DSLReports.com forums. Stop by our Direct support forums if you're tired of waiting on hold, or dealing with automated support chat bots that don't quite get the job done.

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A California lawmaker that derailed the state's effort at tough net neutrality rules is being named and shamed in a new crowdfunded billboard backed by net neutrality activists. Last week we noted how California Assemblymember Miguel Santiago became internet famous for helping AT&T neuter the most important portions of the state's looming net neutrality bill.

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Users in our Comcast forum discuss several new speed updates customers are seeing in some markets, including a boost to the company's Blast! internet tier from 100 to 150 Mbps, and a bump in the company's Extreme 150 Mbps tier to 250 Mbps. We're currently trying to confirm the changes with Comcast.


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