The latest report (pdf) from the American Consumer Satisfaction Index highlights that consumer satisfaction with cable TV services remains among the worst in any industry -- and broadband ISP service satisfaction is even worse. While some companies made small strides, they haven't been enough. Pay TV and ISPs are ranked on par with or worse than most airlines (never a good thing), and well below the rankings seen by banks and government organizations like the Postal Service and IRS.

The pay TV industry's average score of 68 (out of 100) is helped slightly by Verizon FiOS (who saw a slight drop to 73 likely due to price hikes), but continues to be dragged down by the likes of Comcast and Time Warner Cable.

Despite seeing a 3% bump in customer satisfaction year over year, Comcast's score of 63 still sits near the bottom of the industry. Time Warner Cable meanwhile saw a 5% drop in satisfaction, and is the worst of the bunch with a score of 60.

Broadband ISPs, notes the ACSI, do "not deliver on any aspect of customer service in any particular fashion."

For the first time ever the folks at the ACSI rank broadband service providers, and the results aren't encouraging. The broadband ISP overall average ranking sits at 65, lower even than the historically dismal pay TV segment, and "the lowest among all industries in the index." Broadband ISPs, notes the ACSI, do "not deliver on any aspect of customer service in any particular fashion."

For ISPs, Verizon FiOS tops the rankings with an overall score of 71. From there it's all downhill, with ISPs like Cox (68), AT&T U-Verse (65), Charter (65), CenturyLink (64), Time Warner Cable (63), and Comcast (62) all vying for the worst performance crown. The study attributes high costs and significant continuing connection speed and reliability issues for the dismal rankings.

Cablevision has spent the last few years deploying Wi-Fi to NYC metro region commuter areas, and now says they're getting close to offering service on the trains themselves. Speaking on their recent earnings conference call, Cablevision executive Tad Smith stated the company is "in active, productive, very positive conversations with the trains" but that deploying such technology has been "complicated." The company filed a proposal with the MTA back in 2010 and originally hoped the project would be up and running within twelve months. Still, Smith says the company is "optimistic for the future" of the project, which is making slow but steady progress. Whether commuters (most of whom now have an LTE connection in their pocket) will need or use it might be something else entirely.

Verizon's attempt to hang up on their copper networks in Sandy-impacted areas has gotten more complicated after the NY Public Service Commission last week indicated hesitation at letting Verizon disconnect users state wide without first understanding the repercussions. According to regional Long Island news reports, the PSC has granted Verizon temporary approval to pull DSL on Fire Island, NY, replacing it with Verizon's Voice Link wireless service.

As I've been discussing a lot lately (because it's the most important issue facing the broadband sector right now), both AT&T and Verizon are in the process of gutting regulations that require they continue offering copper landlines -- and by proxy DSL -- to tens of millions of Americans. Both companies insist that they're simply interested in "modernizing regulations" and ushering us into an "all IP age." In reality, both companies simply want to exit the fixed-line market in areas they're unwilling to upgrade.

Earlier this month John McCain put forth a new bill that would tie a la carte to the compulsory license, and eliminate the sports blackout rule. Most interesting however is a provision that would require the FCC to auction the spectrum of a broadcaster who tried to move its must-have programming to cable.

A federal judge this week refused to grant class action status to a Comcast customer complaining that Comcast failed to inform him about the fact the company charges a $7 modem rental fee (unless users buy a modem). Most of the complaints about the fee were dismissed back in January, the Judge insisting that the plaintiff wasn't specific enough about which markets saw misleading Comcast marketing in relation to the fee.

Cablevision's quarterly earnings this week indicated that the company posted a net loss of $16.1 million for the quarter, while also seeing a drop in video revenues and a quarterly loss of about 4,700 customers. The company did add 23,000 broadband and 23,000 Internet voice subscribers on the quarter, increasing those customer totals to 2.8 million and 2.3 million, respectively. Cablevision insists that a large part of their problems relate to continued Sandy recovery, and that they still haven't been able to contact many of the customers hit hardest by the storm last fall. Cablevision's continued struggles come after a stretch of high profile executive departures from the company, which have also been accompanied by renewed rumors of a possible sale.

It appears that Comcast is killing off its Skype service for set top boxes just a year after unveiling it. In May of last year Comcast launched the product offering, which for an extra $10 a month allowed users to video chat -- if users subscribe to the Comcast triple play of Digital Starter TV (or above) with HD service, Performance Internet (or above) and Unlimited Voice service.

The Washington Post this week offered up a conversation with Time Warner Cable CEO Glenn Britt, who most of you will recall tried to shove metered broadband down customer throats. In the interview Britt offers up some admiration for what Aereo is trying to do, insisting that his company might consider offering something similar should Aereo be victorious in their battle against broadcasters. Specifically, he says they could "conceivably use similar technology," which isn't exactly a plan.

Britt places all of the blame for soaring TV rates on the backs of the broadcast industry, insisting he'd be more than interested in a little more flexibility with programming bundles.

Licensing battles have slowly started fracturing the broadband video landscape, making it so if you want a specific program, you need to sign up for a specific service. If you want to watch Disney films, you need to use Netflix.

Responding to investor worries that cable rate hikes aren't sustainable, the cable industry has spent the last few years paying a lot of lip service to lowering cable TV prices, insisting that they were very conscious of the fact that the recession and housing implosion left many users struggling. However, bi-annual rate hikes have continued, and the "discount" tiers we've seen offered have been so packed with restrictions as to have little to no value.

Washington Post owned cable operator CableONE is promising a new round of $60 million in network upgrades to shore up some of the company's network shortcomings. According to CableONE, the investment will "provide Cable ONE customers with enhanced speed, reliability, and quality in their internet, cable, and phone service." "We’re committed to delivering the best possible experience to our customers," said Cable ONE President and Chief Executive Officer, Tom Might. That commitment includes some of the most aggressive usage caps in this industry, like a 3 GB daily throttle cap on their base 5 Mbps tier, or a 50 Mbps tier with caps as low as 50 GB. The company also is the only carrier we know of that applies punitive lower usage caps for users who refuse to bundle additional services.

Speaking on the company earnings call this week, Time Warner Cable CEO Glenn Britt stated that Time Warner Cable is seeing "de minimis" impact on their business from Google Fiber so far. Granted that's because two of the three Google Fiber locations have yet to connect any customers.

Bright House networks tells users in our forums the company is preparing to offer a new, faster 90 Mbps tier in portions of Florida. The new "Lightning 90" tier will soon be available in portions of Tampa and Central Florida, and users in those markets can head here to sign up for more details. The tier offers users 90 Mbps downstream and 10 Mbps upstream for $15 more if you're already signed up for the company's Lightning 60 tier. "Turbo customers can add Lightning 90 for as little as $30 more per month, plus tax and equipment," says the company. Base prices for those standard tiers vary on region, promotion and bundle, and are borderline impossible to find on the company website.

It has been interesting to watch the responses of the two companies impacted most by Google Fiber's deployments: AT&T and Time Warner Cable. Both companies have fought competition tooth and nail over the years, and now that they're finally staring a little bit of it in the face, their responses have very much matched their corporate character.

Over the years the broadcast and cable industries have fought tooth and nail against not only offering a la carte (buying individual channels instead of bundles) pricing, but any variation from the current tactic of bundling a massive number of channels. You might recall that the industry offered two primary excuses for why it was simply impossible to offer a la carte pricing:

1: Smaller, more niche channels won't survive!

2: Offering consumer channel choice will raise everybody's TV rates!

Those justifications effectively stopped what at one point was a pretty deafening clamor for more channel pricing options.

Microsoft has apparently fired the Microsoft employee who used Twitter to mock consumer concerns about upcoming DRM for the new Xbox. Several leaks have suggested that the next Xbox will require a constantly-functioning broadband connection as a DRM and used-game sales countermeasure, though Microsoft has yet to officially comment.

Some additional early details of the next Xbox indicate that the device will tie very closely with existing cable subscriptions, allowing users to essentially use the device as a cable box. That's not terribly surprising, given Microsoft's existing relationships with Comcast, Verizon and others -- which allow users to view a limited amount of cable content via the Xbox 360 (provided you have a cable connection).

As a private company, Cox Communications is one of the few companies that refused to participate in the entertainment industry's "six strikes" anti-piracy initiative. However, the company has taken things into their own hands, telling Torrent Freak that they're running an anti-piracy program of their own.

With streaming OTA TV provider Aereo having so far beaten back broadcasters suing to stop the service, at least one broadcaster has decided that their best course of action going forward is -- pouting. News Corporation COO Chase Carey today threatened that if Aereo wins their battle against broadcasters, News Corporation will pull Fox content off of the airwaves and simply move everything to cable.